Privacy Policy

Any online transactions are handled through SSL-secured servers and sensitive details such as passwords and credit card details are encrypted to reduce the risk of fraud. We strongly advise that you use hard-to-guess, unique passwords for your accounts with us to reduce the risk of fraud.

If you believe that the information we hold about you is inaccurate or if you wish us to cease processing your data for any particular purpose or purposes, write to us at the address found on this website.

This website may contain links to external sites. Please be aware that we are not responsible for the content of external sites.

Who We Are

Lancaster Clements Limited is a data controller under UK GDPR and registered with the Information Commissioners Office, registration number Z6748962.

Our offices are:

Stanley House

27 Wellington Road


West Midlands

WV14 6AH

And you can contact us via telephone 01902 404645

We are responsible for managing the information we hold and we recognise that this information is important to you.  We take our responsibilities seriously and use personal information fairly, correctly and safely in line with the legal requirements set out by the UK GDPR. Anyone who receives information from us is also under a legal duty to do the same and our suppliers and providers have a set of data protection clauses included in their contract.

What Personal Information Do We Hold?

When deciding what personal information to collect, use and hold, we are committed to making sure that we will:

  • only collect, hold and use personal information where it is necessary and fair to do so
  • keep your personal information secure and safe
  • securely dispose of any personal information when it is no longer needed
  • be open with you about how we use your information and who we share it with; and
  • adopt and maintain high standards in handling any personal information

We May Hold the Following Types of Information About You

  • details about you including full name, date of birth, and contact details (for example phone number, address, and email address)
  • details about any contact with you
  • information relevant to the services being provided for example financial information in relation to payroll, company accounts, personal tax returns, tax planning etc

How Do We Obtain the Information We Hold About You?

In most circumstances the information we hold about you will have come directly from you. There are some circumstances where we have to collect personal data about you from other sources, for example when conducting credit checks.

What Is Our Legal Basis for Processing This Data?

In most circumstances, the legal basis for processing your personal data will be ‘Contractual obligations’, we may also have a ‘Legal obligation’ for some processing and on occasion we may process under our ‘legitimate interests’.  More information about legal basis for processing can be found on the ICO website A guide to lawful basis | ICO.

Your Data Protection Rights

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information.

Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing – You have the right to object to the processing of your personal information in certain circumstances.

Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at Stanley House, 27 Wellington Road, Bilston, Wolverhampton West Midlands, WV14 6AH, T: 01902 404645, [email protected] if you wish to make a request.


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